Shipping Policy

At Veloura Lips, we are committed to delivering your order safely and efficiently across Canada. Please review our shipping policy below for important information regarding processing and delivery times.

Order Processing

Orders are typically processed within 1–3 business days.

Orders are processed Monday through Friday, excluding holidays.

Shipping Time

Estimated delivery time within Canada is approximately 5–12 business days depending on your location.

Delivery times may vary during holidays or periods of high demand.

Shipping Costs

We offer shipping rates calculated at checkout based on your delivery location and order size.

Free shipping promotions may be available for limited periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number to monitor your delivery status.

Delays & Unexpected Issues

While we strive to deliver orders on time, delays caused by carriers, weather conditions, customs, or other unforeseen circumstances may occasionally occur.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order. Veloura Lips is not responsible for orders shipped to incorrect addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within a reasonable timeframe so we can review the issue and assist you accordingly.