Refund Policy

At Veloura Lips, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

The item must be unused and in its original packaging.

The product must be in the same condition as received.

Non-Returnable Items

For hygiene and safety reasons, used beauty and personal care products cannot be returned.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to the original payment method.

Refund processing times may vary depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within a reasonable timeframe after delivery with clear details of the issue.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Shipping Costs

Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

Late or Missing Refunds

If you have not received your refund after approval, please allow additional processing time from your payment provider before checking again.